Section 01The first 14 days
If BackupYourData is not what you required, tell us within 14 days of your first charge and we refund that first month in full. No forms, no exit interview, and no requirement to have used it. You purchased a promise about a bad day; if you no longer want the promise, you should not be paying for it.
Section 02After the first month
Cancel whenever you wish. Cancelling ends the automatic renewal; the month you have already purchased remains yours and coverage stays live until it expires rather than ceasing the moment you click. Partial months are not prorated, with two exceptions we honor without argument:
- Anywhere the law entitles you to a refund.
- Where the charge was our billing error, such as a wrong quantity, a duplicate invoice, or a line you canceled that renewed regardless. That is refunded in full.
Section 03What a refund does to your data
Refunding a subscription ends the coverage it paid for, and backup data on a terminated subscription is deleted on our vendors' deprovisioning schedule. If you still require anything from the vault, restore it before you cancel. Ask us and we will hold the line open long enough for you to retrieve your data.
Section 04How to request one
Email support@backupyourdata.io from your account address with the receipt or invoice number. Refunds are returned to the original payment method, normally landing within 5 to 10 business days depending on your bank.